Optometry Front Desk Specialist

Visionworks of America; Middletown (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

Visionworks of America in Middletown, KY is seeking a Full-Time Front Desk Associate to greet customers, verify insurance, schedule appointments and maintain accurate patient records under the Optometrist's supervision.

The role requires at least one year of optical experience, a high school diploma or GED (or equivalent), and strong computer skills. This position offers a stable daytime schedule and opportunities for growth within the practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Skills

Customer service

Communication

Problem solving

Data entry

Education

HS diploma, GED or equivalent

Tools

Computer skills

Job description

Visionworks of America in Middletown, KY is seeking a Full-Time Front Desk Associate to greet customers, verify insurance, schedule appointments and maintain accurate patient records under the Optometrist's supervision.

The role requires at least one year of optical experience, a high school diploma or GED (or equivalent), and strong computer skills. This position offers a stable daytime schedule and opportunities for growth within the practice.