Optometry Front Desk & Billing Coordinator

VisionWorks; Bowling Green (KY); On-site; USD 14,000 - 18,000; Full time

Job summary

VisionWorks in Bowling Green, KY seeks a front desk associate to greet customers, schedule appointments, verify insurance, and maintain accurate patient records under the Optometrist’s supervision. You will collect payments and assist with preliminary testing data collection, while supporting front desk operations.

The role requires HS diploma or GED with 1–5 years related experience; strong organizational and communication skills and ability to work onsite in a clinic setting.

Qualifications

• One year of optical experience preferred.
• HS diploma or GED required or 1-5 years related experience.
• Proficiency with computers and basic data entry.

Responsibilities

• Medical coding, insurance research, and billing.
• Greet and assist customers; schedule appointments; answer phones and handle payments.
• Perform preliminary testing data collection under the Optometrist's supervision.
• Maintain accurate patient records and charting.
• Call for insurance preauthorization and follow up on authorizations.
• Keep reception area clean and organized.
• Promote current promotions and discount club pricing to customers.
• Maintain Doctor Referral logs for medical patients.
• Communicate starting prices and promotions to customers.

Skills

Customer service

Front desk

Communication

Organizational skills

Empathy

Problem solving

Attention to detail

Education

HS diploma or GED

1-5 years related experience

Job description

VisionWorks in Bowling Green, KY seeks a front desk associate to greet customers, schedule appointments, verify insurance, and maintain accurate patient records under the Optometrist’s supervision. You will collect payments and assist with preliminary testing data collection, while supporting front desk operations.

The role requires HS diploma or GED with 1–5 years related experience; strong organizational and communication skills and ability to work onsite in a clinic setting.