Optical Front Desk Specialist — Patient Care & Scheduling

Visionworks of America; Lexington (KY); On-site; USD 30,488,000 - 40,457,000; Full time

Job summary

Visionworks of America in Lexington, KY is seeking a front desk associate to greet customers, verify insurance, schedule appointments, and assist with preliminary testing under the Optometrist’s supervision.

You will maintain patient records, handle payments, perform basic data entry, and support billing and preauthorization processes while delivering friendly, efficient service in a fast-paced optical practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience.

Responsibilities

• Greet and assist customers; schedule appointments per Scheduling guidelines.
• Answer the phone, check patients in/out, collect payments and handle front desk tasks.
• Perform preliminary testing data collection under the Optometrist’s supervision.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on pending authorizations.
• Clean and maintain the reception area.
• Promote current promotions and pricing guidelines; discuss discount club cards.
• Maintain Doctor Referral log for medical patients and discuss starting prices with customers.

Skills

Front desk operations

Customer service

Scheduling appointments

Insurance verification

Billing

Data entry

Medical records

Preauthorization

Empathy

Communication

Education

HS diploma or GED or 1-5 years related experience

Job description

Visionworks of America in Lexington, KY is seeking a front desk associate to greet customers, verify insurance, schedule appointments, and assist with preliminary testing under the Optometrist’s supervision.

You will maintain patient records, handle payments, perform basic data entry, and support billing and preauthorization processes while delivering friendly, efficient service in a fast-paced optical practice.