Optical Front Desk & Patient Services Coordinator

Visionworks; Owensboro (KY); On-site; USD 14,000 - 18,000; Part time

Job summary

Visionworks is seeking a part-time front desk associate to greet customers, verify insurance, schedule appointments, and maintain patient records under the supervision of an Optometrist.

The role involves answering phones, collecting payments, and performing preliminary testing data collection while ensuring accurate documentation and adherence to guidelines. Optical experience is preferred and a HS diploma is required.

Qualifications

• One year optical experience preferred.
• HS diploma or GED required; 1–5 years related experience acceptable.

Responsibilities

• Greet and assist customers; schedule appointments per Resources Scheduling guidelines.
• Answer phone; check patients in/out; collect payments; front desk tasks.
• Maintain complete and accurate patient records.
• Perform preliminary testing data collection under the Optometrist’s supervision.
• Call for insurance preauthorization and follow up on authorizations.
• Promote current promotions and discount club cards to customers.
• Maintain Referral logs for medical patients.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Empathy

Speak clearly

Education

HS diploma or GED

1–5 years related experience

Job description

Visionworks is seeking a part-time front desk associate to greet customers, verify insurance, schedule appointments, and maintain patient records under the supervision of an Optometrist.

The role involves answering phones, collecting payments, and performing preliminary testing data collection while ensuring accurate documentation and adherence to guidelines. Optical experience is preferred and a HS diploma is required.