Optometry Front Desk & Billing Specialist

VisionWorks; Lexington (KY); On-site; USD 22,000 - 29,000; Full time

Job summary

VisionWorks in Lexington, KY is seeking an onsite Front Desk Associate to greet customers, verify insurance, schedule appointments, and support the optometrist with preliminary testing. You will maintain patient records and handle front desk duties while providing excellent service in a fast-paced environment.

Previous optical experience is preferred; a HS diploma or GED is required. This role includes paid training and opportunities for growth within a patient-centered practice.

Qualifications

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers; schedule appointments according to the Resources Scheduling guidelines; answer the phone, answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Maintain reception area cleanliness.
• Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Skills

Customer service

Attention to detail

Multitasking

Data entry

Phone etiquette

Education

HS diploma

GED

Job description

VisionWorks in Lexington, KY is seeking an onsite Front Desk Associate to greet customers, verify insurance, schedule appointments, and support the optometrist with preliminary testing. You will maintain patient records and handle front desk duties while providing excellent service in a fast-paced environment.

Previous optical experience is preferred; a HS diploma or GED is required. This role includes paid training and opportunities for growth within a patient-centered practice.