Optical Front Desk Coordinator

Visionworks; Ashland (KY); On-site; USD 17,000 - 19,000; Full time

Job summary

Visionworks in Ashland, KY seeks a Retail Receptionist to greet customers, verify insurance, schedule appointments, and maintain patient records under the Optometrist’s supervision. You will support front desk operations and assist with preliminary testing as needed.

The role requires strong organization, clear communication, and the ability to handle multiple tasks in a fast-paced clinic environment. Prior optical experience is preferred, and HIPAA compliance is essential.

Qualifications

• One year of experience, optical preferred.
• HS diploma or GED is required, or 1-5 years of related experience.

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Skills

Optical experience

Customer service

Education

HS diploma or GED

1-5 years related experience

Job description

Visionworks in Ashland, KY seeks a Retail Receptionist to greet customers, verify insurance, schedule appointments, and maintain patient records under the Optometrist’s supervision. You will support front desk operations and assist with preliminary testing as needed.

The role requires strong organization, clear communication, and the ability to handle multiple tasks in a fast-paced clinic environment. Prior optical experience is preferred, and HIPAA compliance is essential.