Optical Front Desk & Lab Technician

stantonoptical; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Two free eyeglasses per year

Employee discounts on products

Paid time off and advancement growth

Job summary

Stanton Optical in Midland, Texas is seeking a Doctor’s Technician to serve as the meaningful first touchpoint for patients, delivering outstanding customer service while facilitating sales and strengthening the link between our retail and clinical services teams.

You will assist with appointments, basic eye testing tasks, lens/frame handling, and ensure orders are delivered accurately and on time, all while upholding brand standards and a collaborative team environment.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of customer service experience with patients or customers.
• Ability to communicate effectively with diverse people.
• Active listening, rapport-building and empathy with patients.
• Proactive problem solving and flexibility in a team setting.
• Collaborative spirit with a respectful, cordial approach.

Responsibilities

• Greet patients and customers entering the store and identify needs to drive sales.
• Foster strong collaboration between retail and clinical services.
• Schedule appointments and record patient history accurately in the system.
• Assist management with patient complaints and ensure expectations are met.
• Maintain brand standards and perform housekeeping as needed.
• Assemble lenses, edge stock lenses, and ensure on-time delivery of orders.
• Monitor delivery times to patients to meet service commitments.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Active listening

Team collaboration

Problem solving

Multitasking

Positive demeanor

Education

Associate's degree or advanced certification

Job description

Stanton Optical in Midland, Texas is seeking a Doctor’s Technician to serve as the meaningful first touchpoint for patients, delivering outstanding customer service while facilitating sales and strengthening the link between our retail and clinical services teams.

You will assist with appointments, basic eye testing tasks, lens/frame handling, and ensure orders are delivered accurately and on time, all while upholding brand standards and a collaborative team environment.