Optical Front Desk & Lab Technician

Now Optics; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical and dental coverage

Prescription drug coverage

Free eyeglasses for employees

Employee discounts on products

Paid time off

Job summary

Stanton Optical in Florida is seeking Doctor's Technicians to provide outstanding customer service, facilitate the handoff between clinical services and retail, and support sales while upholding our service standards.

You will greet patients, collect information, schedule tests, assist in pre-tests, and help ensure timely delivery of eyewear. The role emphasizes teamwork, accuracy, empathy, and professional appearance.

Qualifications

• Associate degree or advanced certification required.
• 2+ years of customer service experience with patients or customers.
• Strong communication and listening skills; ability to build rapport.

Responsibilities

• Greet patients as they enter and identify needs to guide them to services and products.
• Foster collaboration between retail and clinical teams to ensure smooth handoffs.
• Schedule and conduct pre-tests, collect history, and support eye care procedures.
• Assist management with patient concerns and ensure timely delivery of eyewear.
• Maintain brand standards in-store and support efficient operations.

Skills

Customer service

Communication

Active listening

Multitasking

Education

Associate degree

Advanced certification

Job description

Stanton Optical in Florida is seeking Doctor's Technicians to provide outstanding customer service, facilitate the handoff between clinical services and retail, and support sales while upholding our service standards.

You will greet patients, collect information, schedule tests, assist in pre-tests, and help ensure timely delivery of eyewear. The role emphasizes teamwork, accuracy, empathy, and professional appearance.