Optical Front Desk & Lab Support Specialist

nowoptics; Sherman (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Free eyeglasses

Employee discounts

Life insurance

Disability coverage

Job summary

Now Optics d/b/a Stanton Optical Brand is seeking a Doctor’s Technician to support the patient journey in-store. You will greet patients, blend clinical flow with retail sales, and ensure a positive first impression from entry to checkout.

You will collaborate with clinical services and retail teams, schedule appointments, capture patient history, and help with basic eye care services while delivering outstanding service and timely eyewear deliveries.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of customer service experience with patients or customers.
• Ability to communicate effectively with a diverse group.
• Active listening, rapport-building and empathy.
• Proactive problem-solving and flexibility in a team.
• Collaborative spirit and respectful relationships.
• Passion for customer satisfaction and positive demeanor.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales.
• Foster partnership between the retail team and clinical services.
• Schedule appointments and collect patient history in the system.
• Assist with patient complaint resolution and manage expectations.
• Maintain brand standards and perform basic housekeeping.
• Edge lenses, assemble frames, and ensure on-time delivery of eyewear.
• Monitor delivery times and ensure 100% compliance.
• Other duties as assigned.

Skills

Clear communication

Active listening

Empathy

Problem solving

Team collaboration

Customer focus

Multitasking

Education

Associate degree or higher certification

Job description

Now Optics d/b/a Stanton Optical Brand is seeking a Doctor’s Technician to support the patient journey in-store. You will greet patients, blend clinical flow with retail sales, and ensure a positive first impression from entry to checkout.

You will collaborate with clinical services and retail teams, schedule appointments, capture patient history, and help with basic eye care services while delivering outstanding service and timely eyewear deliveries.