Patient Concierge & Optical Lab Tech

stantonoptical; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription drug coverage

Life insurance

Short-term disability

Identity theft protection

Pet insurance

Free eyeglasses (2 per year)

Friends & Family discounts

Paid time off

Job summary

Stanton Optical is seeking a Doctor’s Technician to greet patients, assist with clinical-to-retail transitions, and support sales in-store. You will coordinate patient flow, run basic tests, and ensure a positive first touchpoint for a great eyewear experience.

A steady, customer-focused approach is essential for success. Your responsibilities include scheduling, data entry, resolving patient concerns, and maintaining brand standards in a fast-paced retail environment.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Effective communication with a diverse group of people.
• Active listening, building rapport and empathy with patients.
• Collaborative spirit and ability to work with a team.

Responsibilities

• Greet patients and customers, identify needs, and facilitate sales with promotional products and services.
• Foster a strong partnership between retail and professional services.
• Schedule and confirm appointments and enter patient information in the system; perform basic tests and history intake.
• Assist management with patient complaint resolution and ensure expectations are met.
• Keep brand standards with housekeeping duties and maintain lab area conditions.

Skills

Customer service

Communication

Active listening

Problem solving

Team player

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to greet patients, assist with clinical-to-retail transitions, and support sales in-store. You will coordinate patient flow, run basic tests, and ensure a positive first touchpoint for a great eyewear experience.

A steady, customer-focused approach is essential for success. Your responsibilities include scheduling, data entry, resolving patient concerns, and maintaining brand standards in a fast-paced retail environment.