Optical Department Assistant Manager — Lead, Grow & Serve

Nationalvision1; Acworth (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Savings

Paid Time Off

Employee Eyewear Discount

Job summary

National Vision in Acworth, GA is seeking an experienced store leader to drive optical sales and oversee the eyeglass department. You will supervise opticians and sales associates, optimize operations, and ensure compliance with company policies while delivering outstanding customer service.

The role emphasizes leading by example, coaching teams, analyzing financial reports, and ensuring promotional strategies and merchandising are aligned with store goals to achieve strong results.

Qualifications

• Optical sales experience; Supervising experience preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with policies and guidelines.
• Convey a commitment to outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met; review remakes and enforce policies for compliance.
• Communicate with General Manager, District Manager, and Corporate Office and provide store reporting.
• Ensure store promotions, advertising and visual merchandising are in place and all staff are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (and Receptionists in some stores) for daily tasks.
• Assist General Manager with forecasting staffing needs, recruiting and retaining staff.
• Motivate associates to exceed performance standards.

Skills

Optical sales leadership

Team coaching

Strong communication

Customer service excellence

Financials analysis

Tools

POS system familiarity

Job description

National Vision in Acworth, GA is seeking an experienced store leader to drive optical sales and oversee the eyeglass department. You will supervise opticians and sales associates, optimize operations, and ensure compliance with company policies while delivering outstanding customer service.

The role emphasizes leading by example, coaching teams, analyzing financial reports, and ensuring promotional strategies and merchandising are aligned with store goals to achieve strong results.