Optical Customer Service Coordinator - Orders & Support

Walman; Omaha (NE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

Walman Optical in Omaha, NE is seeking a Customer Service Coordinator to build and maintain customer and vendor relationships, manage quotes, stock orders, returns and purchase orders, and coordinate with other departments to deliver excellent service.

The role requires 3+ years in customer service, strong communication, and proficiency with MS Office; candidates must be able to lift up to 40 pounds and handle multiple tasks with a can-do attitude.

Qualifications

• High school diploma or GED or equivalent experience.
• 3+ years in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to stay calm with difficult customers.
• Ability to perform clerical and computer functions supporting lab operations and sales/marketing.
• Strong verbal and written communication skills.
• Good organizational skills with attention to detail and numerical accuracy.
• Proficiency with MS Office, Outlook, Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Coordinate ordering, assembly, packaging and marking of frames for monthly auto-kit mailings.
• Receive requests for price quotations, orders, changes, adjustments and cancellations from customers and labs.
• Build rapport with customers and strive to provide the best possible service.
• Use a PC to retrieve and modify customer and stock information and orders; ensure correct product data is filed.
• Create spreadsheets and memos with MS Office and communicate with customers and branches via email.
• Troubleshoot problems or questions from coworkers and customers as needed.
• Cross-train in all department areas and cover for vacations or illness.
• Write up documentation for all department areas and keep it up to date with new programs.
• Sort and deliver mail, assist with mid-day department backups and maintain a neat workspace.
• Understand and communicate company policies and contracts calmly and professionally.
• Maintain confidentiality of proprietary and HIPAA-protected information.

Skills

Customer service

Education

High school diploma or GED

Tools

MS Office

Outlook

Excel

Job description

Walman Optical in Omaha, NE is seeking a Customer Service Coordinator to build and maintain customer and vendor relationships, manage quotes, stock orders, returns and purchase orders, and coordinate with other departments to deliver excellent service.

The role requires 3+ years in customer service, strong communication, and proficiency with MS Office; candidates must be able to lift up to 40 pounds and handle multiple tasks with a can-do attitude.