Optical Order & Customer Support Specialist

EssilorLuxottica; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Walman Optical is seeking a Customer Service Representative (Order Clerk) in Sioux Falls to build strong customer and vendor relationships, manage quotations, stock orders, returns and purchase orders, and coordinate with multiple departments to provide excellent service.

Ideal candidates have a high school diploma or GED and 1+ year in customer service, with strong communication, organization, and PC skills.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year of experience working in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure.
• Strong verbal and written communication skills.
• Good organizational skills, attention to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
• Sort and deliver mail to inter-department personnel on a rotating basis.
• Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
• Provide proper training, work direction, and technical guidance for less experienced coworkers.
• Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Excel

Job description

Walman Optical is seeking a Customer Service Representative (Order Clerk) in Sioux Falls to build strong customer and vendor relationships, manage quotations, stock orders, returns and purchase orders, and coordinate with multiple departments to provide excellent service.

Ideal candidates have a high school diploma or GED and 1+ year in customer service, with strong communication, organization, and PC skills.