Optical Customer Experience Technician

Stanton Optical; Kissimmee (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, prescription coverage

Free eyeglasses (2 per year)

Life and disability coverage

Employee discounts

Job summary

Stanton Optical in Kissimmee, FL seeks a Doctor's Technician to provide outstanding customer service while facilitating sales and coordinating the flow between clinical services and retail teams.

The role emphasizes patient interaction, basic eye tests, and strong teamwork. Company benefits include healthcare coverage, eyeglasses, and development opportunities. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Associate degree or advanced certification beyond high school required or student in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients/customers.
• Ability to communicate effectively with a diverse group of people.
• Strong listening skills and ability to empathize with patients.
• Proactive problem solving and ability to work in a team.

Responsibilities

• Greet patients and customers, identify needs, and promote products and services.
• Foster partnership between retail and professional services.
• Schedule appointments and enter patient history in the system; perform pre-tests and basic vision tests.
• Assist management with patient concerns and ensure expectations are met.
• Maintain brand standards and assist in lab areas with customer orders.

Skills

Customer service

Active listening

Clear communication

Multitasking

Education

Associate degree or higher

Tools

N/A

Job description

Stanton Optical in Kissimmee, FL seeks a Doctor's Technician to provide outstanding customer service while facilitating sales and coordinating the flow between clinical services and retail teams.

The role emphasizes patient interaction, basic eye tests, and strong teamwork. Company benefits include healthcare coverage, eyeglasses, and development opportunities. Equal opportunity employer committed to diversity and inclusion.