Optical Patient Services Technician

Stanton Optical; Stafford, Northern (TX, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & prescription drug

Free eyeglasses (2 per year)

Identity theft protection

Pet insurance

Paid time off

Professional development

Job summary

Stanton Optical is hiring for a Doctor’s Technician role focused on delivering exceptional customer service and facilitating sales at our Texas locations. You will connect retail with clinical services, schedule appointments, perform basic pre-tests, and help ensure accurate eyewear fulfillment.

The position emphasizes teamwork, empathy, and proactive problem-solving. The role supports patient satisfaction with a dynamic, customer-centric environment and opportunities to advance within a

Qualifications

• 2+ years of experience delivering outstanding customer service to patients or customers.
• Strong communication and interpersonal skills with diverse groups.
• Demonstrated active listening, rapport-building and empathy.
• Ability to multitask, prioritize and adapt to changing business needs in a team.

Responsibilities

• Greet patients and customers entering the store and identify their needs for a smooth experience.
• Foster a strong partnership between the retail and clinical services teams.
• Schedule appointments and enter patient information, perform preliminary tests.
• Assist Management with patient issue resolution and keep status updates on orders.
• Ensure brand standards and housekeeping in store and lab areas.

Skills

Customer service

Communication

Active listening

Team collaboration

Multitasking

Education

Associate degree or advanced certification

Job description

Stanton Optical is hiring for a Doctor’s Technician role focused on delivering exceptional customer service and facilitating sales at our Texas locations. You will connect retail with clinical services, schedule appointments, perform basic pre-tests, and help ensure accurate eyewear fulfillment.

The position emphasizes teamwork, empathy, and proactive problem-solving. The role supports patient satisfaction with a dynamic, customer-centric environment and opportunities to advance within a