Optical Clinical Services Lead

Career Opportunities with Stanton Optical; Killeen (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to supervise the store team, ensure high-quality patient care, and drive sales in an on-site setting. You will train Doctors and Technicians, enforce clinical standards, and coordinate with the Brand Manager and Clinical Operations to achieve daily goals.

The role emphasizes mentoring staff, maintaining HIPAA-compliant records, and upholding store brand standards while delivering exceptional patient experiences in a fast-paced retail

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role
• An associates degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• Strong communication skills and ability to work in a fast paced team environment
• Passion for exceptional customer/patient care and a willingness to mentor and train others
• Flexibility to adapt to changing business and schedule requirements
• Knowledge of MS Word Google Docs and other basic office tools
• Optical or clinical experience preferred but not required

Responsibilities

• As a Clinical Services Manager you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department
• You will also often act as the Manager on Duty to accomplish the overall stores goals and support the stores operational and sales goals
• Goals include greet our patients as they enter the store, identify patients needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily weekly and monthly revenue goals while delivering outstanding customer service experience
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques
• Provide supervision direction and guidance to the Doctors Technicians regarding but not limited to Diagnostic Pre Testing Local Mode and Digital Refraction

Skills

Retail management

Communication skills

Mentoring/train others

Flexibility

Office tools

Education

Associate degree or certification

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to supervise the store team, ensure high-quality patient care, and drive sales in an on-site setting. You will train Doctors and Technicians, enforce clinical standards, and coordinate with the Brand Manager and Clinical Operations to achieve daily goals.

The role emphasizes mentoring staff, maintaining HIPAA-compliant records, and upholding store brand standards while delivering exceptional patient experiences in a fast-paced retail