Clinical Services Lead — Optical Retail

Career Opportunities with Stanton Optical; Conway (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead the on-site store team, greet patients, identify needs, and drive an outstanding customer experience while promoting sales of eyewear and services. The role supervises Doctors and Technicians, oversees diagnostic pre-testing, digital refraction, and contact lens care, and ensures PEG clinical standards are followed.

You will maintain HIPAA-compliant patient records, uphold brand standards, coach staff on lens insertion/removal,

Qualifications

• At least 1 year of retail management experience or experience in a clinical leadership role
• An associates degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• Strong communication skills and ability to work in a fast paced team environment
• Passion for exceptional customer/patient care and a willingness to mentor and train others
• Flexibility to adapt to changing business and schedule requirements
• Knowledge of MS Word Google Docs and other basic office tools
• Optical or clinical experience preferred but not required

Responsibilities

• Greet our patients as they enter the store identify patients needs to ensure an easy and memorable experience while providing information on products and services available
• Drive sales to exceed personal and store daily weekly and monthly revenue goals while delivering outstanding customer service experience
• Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques
• Provide supervision direction and guidance to the Doctors Technicians regarding but not limited to Diagnostic Pre Testing Local Mode and Digital Refraction Contact Lens care and executing all PEG clinical standards
• The role is responsible for ensuring all training guidelines procedures protocols and certification requirements and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level
• Maintain accurate detailed patient records while ensuring confidentiality and compliance with HIPAA standards
• Ensure store brand standards by performing basic housekeeping duties when necessary
• Coach and train Doctor Technicians and their cross trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers
• Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed

Skills

Strong communication skills

Fast paced team environment

Education

Associates degree or higher certification

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to lead the on-site store team, greet patients, identify needs, and drive an outstanding customer experience while promoting sales of eyewear and services. The role supervises Doctors and Technicians, oversees diagnostic pre-testing, digital refraction, and contact lens care, and ensures PEG clinical standards are followed.

You will maintain HIPAA-compliant patient records, uphold brand standards, coach staff on lens insertion/removal,