Optical Sales & Lab Technician

Now Optics; Snellville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Life insurance

Job summary

Stanton Optical is seeking a dedicated Doctor's Technician to greet patients, identify needs, and promote available eyewear and services. You will bridge the retail and clinical teams, schedule appointments, and manage patient history and pre-tests, ensuring smooth workflow and high satisfaction.

The role requires 2+ years of customer service, strong communication with diverse customers, and a collaborative, results-driven mindset.

Qualifications

• Associate degree or cert beyond high school required.
• 2+ years of customer service experience required.
• Ability to communicate effectively with diverse groups.
• Active listening, rapport-building, and empathy emphasized.
• Collaborative, proactive, and results-driven in a team setting.

Responsibilities

• Greet patients and customers, identify needs, and promote products/services.
• Foster partnership between retail and professional services teams.
• Schedule appointments and manage patient history and tests.
• Assist management with complaint resolution and status updates.
• Ensure brand standards through housekeeping and lab area maintenance.
• Process orders, edge lenses, and ensure on-time delivery.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Education

Associate degree or higher certification

Job description

Stanton Optical is seeking a dedicated Doctor's Technician to greet patients, identify needs, and promote available eyewear and services. You will bridge the retail and clinical teams, schedule appointments, and manage patient history and pre-tests, ensuring smooth workflow and high satisfaction.

The role requires 2+ years of customer service, strong communication with diverse customers, and a collaborative, results-driven mindset.