Ops & Logistics Coordinator: Delivery Compliance

Federal Express Corporation; Texarkana (AR); On-site; USD 28,000 - 47,000; Part time

Job summary

Federal Express Corporation seeks a part-time Operations Support role in Texarkana, AR to coordinate quality, service and admin functions in pickup and delivery. Responsibilities include dispatch of linehaul equipment, daily metrics review, and issue resolution with BC/AOs and ICs.

You will work on DOT compliance, equipment maintenance records and contingency planning to ensure on-time performance and service integrity.1

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred in business or logistics.
• Administrative support, customer service or dock operations experience preferred.
• Knowledge of DOT regulations and transport operations best practices.

Responsibilities

• Monitors service, safety, cost and quality metrics daily and investigates issues with BC/AOs.
• Communicates with BC/AOs, ICs and ISPs to implement load plan changes in Vision/VRP.
• Addresses customer service complaints to ensure satisfaction and follow-up.
• Escalates unresolved issues to appropriate management and documents actions.
• Maintains vehicle maintenance files and ensures DOT compliance for assets.
• Coordinates dispatch of linehaul equipment and records dispatch events accurately.
• Investigates delays, accidents and equipment failures and applies contingency plans.

Skills

Customer service

Time management

Communication

Data interpretation

DOT regulations

Microsoft Office

Logistics operations

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a part-time Operations Support role in Texarkana, AR to coordinate quality, service and admin functions in pickup and delivery. Responsibilities include dispatch of linehaul equipment, daily metrics review, and issue resolution with BC/AOs and ICs.

You will work on DOT compliance, equipment maintenance records and contingency planning to ensure on-time performance and service integrity.1