Dispatch & Logistics Operations Coordinator

FedEx Logistics; Texarkana (AR); On-site; USD 28,000 - 48,000; Part time

Job summary

FedEx Logistics in Texarkana, AR is seeking an Operations Support specialist to coordinate quality, service and administrative tasks in the pickup and delivery area. You will dispatch transportation equipment per the Linehaul plan to minimize costs and protect service integrity, while ensuring regulatory compliance.

Key duties include monitoring daily metrics, communicating with independent contractors and service providers, resolving customer service issues, maintaining DOT-compliant records,

Qualifications

• High school diploma or GED required.
• Administrative support or dock operations experience preferred.
• Strong customer service and communication skills.
• Knowledge of DOT regulations and transportation practices.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
• Communicates with independent contractors, ISPs, and temporary staff regarding load plan changes.
• Investigates customer service complaints and resolves issues to ensure satisfaction.
• Maintains vehicle maintenance information and ensures DOT compliance for equipment.
• Coordinates dispatch of linehaul transportation equipment and updates dispatch events in the system.

Skills

Customer service

Time management

Communication

Data interpretation

MS Office

DOT regulations

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area (preferred)

Job description

FedEx Logistics in Texarkana, AR is seeking an Operations Support specialist to coordinate quality, service and administrative tasks in the pickup and delivery area. You will dispatch transportation equipment per the Linehaul plan to minimize costs and protect service integrity, while ensuring regulatory compliance.

Key duties include monitoring daily metrics, communicating with independent contractors and service providers, resolving customer service issues, maintaining DOT-compliant records,