Logistics Dispatch & Compliance Coordinator

Federal Express Corporation; Birmingham (AL); On-site; USD 42,000 - 63,000; Full time

Job summary

Federal Express Corporation in Birmingham, AL is seeking a logistics operations coordinator to support pickup and delivery. You will dispatch linehaul equipment, monitor metrics for service and safety, and collaborate with BC/AOs and contractors to ensure accurate planning and timely deliveries.

The role emphasizes DOT compliance, maintenance recordkeeping, and facilitating load-plan changes while maintaining high customer satisfaction and process integrity.

Qualifications

• Customer service skills necessary to respond to requests and issues.
• Time management, organizational and multi-tasking skills for a fast-paced team.
• Verbal and written communication skills to communicate with diverse audiences.
• Ability to read, interpret and draw conclusions from numerical data and written information.
• Software skills, including Microsoft Office and web-based applications.
• Knowledge of transportation concepts, practices, procedures and DOT regulations.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality daily.
• Communicates with BC/AOs regarding load plan changes and implements changes in Vision/VRP systems.
• Investigates customer service complaints to ensure customer satisfaction; escalates unresolved issues.
• Maintains and updates vehicle maintenance information and ensures DOT compliance for all assets.
• Creates and maintains files for equipment and insurance documents; ensures accuracy and upkeep.
• Coordinates dispatch of linehaul transportation equipment and logs dispatch events.
• Investigates and reports linehaul delays, accidents, and equipment failures; implements contingency plans.
• May organize driver training classes and assist in development of corrective action plans.

Skills

Customer service

Time management

Verbal & written communication

Data interpretation

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics (preferred)

Tools

Vision/VRP systems

DOT regulations knowledge

Job description

Federal Express Corporation in Birmingham, AL is seeking a logistics operations coordinator to support pickup and delivery. You will dispatch linehaul equipment, monitor metrics for service and safety, and collaborate with BC/AOs and contractors to ensure accurate planning and timely deliveries.

The role emphasizes DOT compliance, maintenance recordkeeping, and facilitating load-plan changes while maintaining high customer satisfaction and process integrity.