Dispatch & Logistics Coordinator

FedEx Group; Kremmling (CO); On-site; USD 29,000 - 50,000; Full time

Job summary

Federal Express Corporation is seeking an Operations Support role to coordinate pickup/delivery activities and dispatch linehaul equipment per the plan. You will monitor metrics, address service issues, and ensure regulatory compliance across DOT guidelines.

Responsibilities include communicating with ICs/ISPs, updating systems, handling customer complaints, and maintaining records for equipment and drivers. Some training and regional coordination are involved.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or related area preferred.
• Administrative support, customer service or dock operations experience preferred.
• Knowledge of transportation regulations including DOT regulations.

Responsibilities

• Coordinate dispatch of linehaul transportation equipment to minimize costs and maintain service integrity.
• Monitor and investigate metrics on service, safety, cost and quality daily.
• Communicate plan changes with ICs/ISPs and update Vision/VRP systems accordingly.
• Investigate customer service complaints to ensure satisfaction and resolve issues.
• Maintain vehicle maintenance and insurance/document records for company/vendor equipment.
• Assist in driver training and participate in corrective action plans when needed.
• Escalate unresolved issues to management and conduct routine audits.

Skills

Customer service

Time management

Verbal & written communication

Data interpretation

MS Office

DOT regulations

Transportation operations

Education

High school diploma or GED

Bachelor’s degree in Business/Logistics or related area (preferred)

Tools

Vision/VRP systems

Microsoft Office

Job description

Federal Express Corporation is seeking an Operations Support role to coordinate pickup/delivery activities and dispatch linehaul equipment per the plan. You will monitor metrics, address service issues, and ensure regulatory compliance across DOT guidelines.

Responsibilities include communicating with ICs/ISPs, updating systems, handling customer complaints, and maintaining records for equipment and drivers. Some training and regional coordination are involved.