Ops IT Support Specialist II

Amazon Jobs; Johnston (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare Day 1

401(k) Matching

Parental leave

Casual dress code

Job summary

Amazon’s OpsTech IT team seeks an IT Support Associate II to support operations facilities across a defined geographic region. You will troubleshoot and maintain IT equipment, assist with support requests, and help train new hires.

The role emphasizes customer service in a fast-paced environment with potential shifts and regional travel. Day-1 benefits include healthcare, 401(k) matching, and casual dress code.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support experience.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat) or AWS certifications preferred.
• Experience with configuring or troubleshooting industry-standard hardware or software.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires and coach teammates.

Skills

OS support

IT certifications

AWS

Cisco/CCNA

Redhat Linux

Microsoft hardware

Job description

Amazon’s OpsTech IT team seeks an IT Support Associate II to support operations facilities across a defined geographic region. You will troubleshoot and maintain IT equipment, assist with support requests, and help train new hires.

The role emphasizes customer service in a fast-paced environment with potential shifts and regional travel. Day-1 benefits include healthcare, 401(k) matching, and casual dress code.