IT Support Associate II — Operations Tech & Training

Amazon Inc.; Jacksonville (FL); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) matching

Parental leave (up to 20 weeks)

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographical area. You will be encouraged to participate in career development opportunities and progress within Amazon.

The role emphasizes supporting IT infrastructure, maintaining equipment, and providing exceptional service to customers both on-site and remotely. A casual dress code and comprehensive benefits are part of the package.

Qualifications

• Must have troubleshooting ability
• Strong customer service orientation
• Physical stamina to lift up to 49 lbs and stand/walk for long shifts
• Experience supporting Windows, Mac or Linux systems

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests across the network and assist in training new hires.
• Learn new technologies and support customers in multiple buildings and remote sites.
• Travel within local/regional area to support customers.

Job description

Amazon Inc. is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon Operations facilities in a defined geographical area. You will be encouraged to participate in career development opportunities and progress within Amazon.

The role emphasizes supporting IT infrastructure, maintaining equipment, and providing exceptional service to customers both on-site and remotely. A casual dress code and comprehensive benefits are part of the package.