IT Support Associate II — Ops Tech (Multi‑Site)

Amazon Inc.

Colorado Springs (CO)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Healthcare Day 1

401(k) match

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon.com Services LLC, part of Operations Technology Solutions (OTS), seeks an IT Support Associate II to assist the operations team across facilities with technical problems in a defined geographic area. We encourage career development and progress within Amazon.

The role involves resolving IT issues, training new hires, and traveling locally to support customers, with competitive benefits starting Day 1 and a casual dress code across locations.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience in a dynamic environment with a high degree of customer service.
Ability to lift up to 49 pounds and stand/walk for long shifts.
3+ years of Windows, Mac or Linux OS support experience.

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.

Skills

Troubleshooting IT systems

Customer service experience

Physical stamina

Windows/Mac/Linux support

Tools

AWS

Cisco/CCNA

Linux (Redhat)

Microsoft hardware

Job description

The role involves resolving IT issues, training new hires, and traveling locally to support customers, with competitive benefits starting Day 1 and a casual dress code across locations.

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