Ops IT Support Pro II – Multisite & Training

Amazon; Pflugerville (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon.com Services LLC in Pflugerville, TX is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon facilities. You will troubleshoot issues across multiple disciplines and help keep operations running smoothly.

This role emphasizes customer service, learning new technologies, and ongoing collaboration with regional teams. Travel within local areas is expected to support customers and installations.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience or equivalent
• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic, customer-service oriented environment

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Traveling within local or regional area to support our customers.

Skills

Troubleshooting

Customer service

Windows support

Mac support

Linux support

Physical stamina

Job description

Amazon.com Services LLC in Pflugerville, TX is seeking an IT Support Associate II to assist the operations team in resolving technical problems across Amazon facilities. You will troubleshoot issues across multiple disciplines and help keep operations running smoothly.

This role emphasizes customer service, learning new technologies, and ongoing collaboration with regional teams. Travel within local areas is expected to support customers and installations.