IT Operations Support Pro II

Amazon Inc.

Windsor (CT)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

We offer competitive compensation, healthcare starting Day 1, 401(k) matching, and up to 20 weeks of parental leave, plus a casual dress code. The role involves hands-on IT equipment support and travel within the local region.

Qualifications

Resolve technical problems within Amazon operations facilities.
Assist in training new hires.
Continuous learning of new technologies.
Support customers across multiple buildings and remote locations.
Move up to 49 lbs and stand/walk for shifts up to 12 hours.
Travel within local or regional area to support customers.

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
Traveling within your local or regional area to support our customers.

Skills

IT support

Troubleshooting

Network support

Training others

Customer support

Learning mindset

Equipment handling

Travel

Lifting 49 lbs

Job description

Amazon Inc. is seeking an IT Support Associate II to assist the operations team with resolving technical problems across Amazon Operations facilities in a defined geographic area.

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