IT Support Associate II – Field & Onsite Tech

Amazon Inc.; Pflugerville (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Amazon.com Services LLC in Pflugerville, TX is seeking an IT Support Associate II to assist the operations team with resolving technical issues across facilities. You will support a range of IT disciplines, help train new hires, and travel within the local region to assist customers in multiple buildings and remote locations.

We offer competitive compensation and benefits starting Day 1, a casual dress code, and opportunities for career development within Amazon Operations.

Qualifications

• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT support

Customer service

Troubleshooting

Windows

Mac

Linux

Networking

Tools

Windows

Mac

Linux

Job description

Amazon.com Services LLC in Pflugerville, TX is seeking an IT Support Associate II to assist the operations team with resolving technical issues across facilities. You will support a range of IT disciplines, help train new hires, and travel within the local region to assist customers in multiple buildings and remote locations.

We offer competitive compensation and benefits starting Day 1, a casual dress code, and opportunities for career development within Amazon Operations.