Ops IT Support Associate II | Global Operations Tech Pro

Amazon Inc.; Appling (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon Inc. in GA, Appling seeks an IT Support Associate II to support operations facilities across a defined region. You will troubleshoot IT equipment, handle support requests, and assist in onboarding new hires while staying current with evolving technologies.

The role emphasizes customer service in a fast-paced environment, with the ability to travel within the region and lift up to 49 pounds as part of shift duties. Competitive benefits are included.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds and stand/walk during shifts up to 12 hours.
• 1+ years of Windows, Mac or Linux operating systems support or equivalent experience.

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.

Skills

Troubleshooting

Customer service

Lifting 49 lbs

OS support (Windows/Mac/Linux)

Job description

Amazon Inc. in GA, Appling seeks an IT Support Associate II to support operations facilities across a defined region. You will troubleshoot IT equipment, handle support requests, and assist in onboarding new hires while staying current with evolving technologies.

The role emphasizes customer service in a fast-paced environment, with the ability to travel within the region and lift up to 49 pounds as part of shift duties. Competitive benefits are included.