IT Support Associate II - Global Ops IT & Infrastructure

Amazon.com Inc.

Lithia Springs (GA)

On-site

USD 38,000 - 52,000

Full time

46 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Healthcare benefits starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II in Ops Tech Solutions to provide hands-on IT support for Amazon Operations facilities. The role covers equipment maintenance, troubleshooting, and assisting in training new hires, with travel to local sites as needed.

Starting pay is hourly, with opportunities across multiple buildings in the area. Applicants should be able to lift up to 49 lbs and work shifts up to 12 hours, with a strong focus on customer service and continuous

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience in a dynamic environment with a high degree of customer service.
1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.

Responsibilities

Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.