IT Support Associate II — Global Ops Tech (Onsite/Remote)

Amazon Jobs; Shreveport (LA); On-site; USD 34,000 - 47,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team by resolving technical problems across multiple disciplines within an Amazon Operations facility. You will be encouraged to pursue career development opportunities to progress within Amazon.

The role includes hands-on hardware support, training new hires, and ongoing learning of emerging technologies to better serve internal customers and remote locations.

Qualifications

• 1+ years of corporate IT support experience in Windows, Mac or Linux environments.
• Experience maintaining printers, scanners and peripheral devices.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic, customer service oriented environment.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Providing support to customers across multiple buildings and region.

Skills

Customer service

Communication

Technical troubleshooting

Education

CompTIA A+

CompTIA Network+

Cisco CCNA

Red Hat Linux

AWS Certification

Tools

Windows

Mac OS

Linux

Printers (Zebra)

Scanners

Thin clients

Job description

Amazon is seeking an IT Support Associate II to assist the operations team by resolving technical problems across multiple disciplines within an Amazon Operations facility. You will be encouraged to pursue career development opportunities to progress within Amazon.

The role includes hands-on hardware support, training new hires, and ongoing learning of emerging technologies to better serve internal customers and remote locations.