IT Support Associate II – Global Ops Tech, Day-1 Benefits

Amazon Jobs; Albuquerque (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical issues across Amazon facilities within a defined geographic area. You will contribute to improving IT infrastructure and participate in career development opportunities.

The role emphasizes hands-on troubleshooting, customer service excellence, and teamwork in a fast-paced environment. Strong multi‑OS experience and relevant certifications are valued.

Qualifications

• 1+ years of Windows, Mac or Linux OS support experience.
• Ability to troubleshoot integrated computer systems.
• Comfort in a fast-paced environment with strong customer service.

Responsibilities

• Provide IT support for Amazon operations facilities across the region.
• Resolve technical problems and document solutions clearly.
• Assist with standard IT operations and basic systems administration.

Skills

Client support

Troubleshooting

Customer service

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

Microsoft hardware

AWS

Job description

Amazon is seeking an IT Support Associate II to assist the operations team in resolving technical issues across Amazon facilities within a defined geographic area. You will contribute to improving IT infrastructure and participate in career development opportunities.

The role emphasizes hands-on troubleshooting, customer service excellence, and teamwork in a fast-paced environment. Strong multi‑OS experience and relevant certifications are valued.