IT Support Associate II — Global OpsTech IT

Amazon

Little Rock (AR)

On-site

USD 29,000 - 47,000

Full time

14 days+

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Benefits offered by this job

Healthcare starting Day 1

401(k) matching

Paid parental leave

Job summary

Amazon is seeking an IT Support Associate II to support the operations team within an Amazon Operations facility. You will resolve technical problems across multiple disciplines and progress your career with career development opportunities.

Starting pay is hourly, with benefits including comprehensive healthcare starting Day 1, 401(k) matching, and up to 20 weeks of paid parental leave. The role supports customers across multiple buildings and remote locations.

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
Handles support requests and procedures across the network
Assist in training new hires
Continuous learning of new technologies
Ability to support customers from multiple buildings in the area, as well as remote customers
Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation