IT Support Associate II - Ops Tech (Field/Remote)

Amazon Inc.; San Marcos (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon facilities in a defined geographic area. You'll troubleshoot IT equipment, handle support requests, and train new hires while traveling regionally to support multiple buildings and remote customers.

The role emphasizes learning new technologies, strong customer service, and ability to lift heavy equipment as needed in a fast-paced environment.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT systems troubleshooting

Customer service focus

Problem solving

Tools

AWS

Linux (Redhat)

Cisco/CCNA

Microsoft hardware

Job description

Amazon.com Services LLC is seeking an IT Support Associate II to assist the operations team in resolving technical problems within Amazon facilities in a defined geographic area. You'll troubleshoot IT equipment, handle support requests, and train new hires while traveling regionally to support multiple buildings and remote customers.

The role emphasizes learning new technologies, strong customer service, and ability to lift heavy equipment as needed in a fast-paced environment.