IT Support Associate II – Global Operations

Amazon Inc.; Shreveport (LA); On-site; USD 34,000 - 47,000; Full time

Job summary

Amazon is seeking an IT Support Associate II to assist the Operations team across facilities in a defined geographical area. You will troubleshoot IT equipment, handle support requests, and contribute to training new hires while continuously learning new technologies.

The role involves supporting customers across multiple buildings and remote locations, with shifts up to 12 hours and travel within the local/regional area. Starting pay is hourly with competitive benefits.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs and standing/walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Skills

Troubleshooting IT systems

Customer service

Operating systems support

Physical ability (lift 49 lbs)

Job description

Amazon is seeking an IT Support Associate II to assist the Operations team across facilities in a defined geographical area. You will troubleshoot IT equipment, handle support requests, and contribute to training new hires while continuously learning new technologies.

The role involves supporting customers across multiple buildings and remote locations, with shifts up to 12 hours and travel within the local/regional area. Starting pay is hourly with competitive benefits.