Ops Experience Lead: Fulfillment & Service Excellence

The Home Depot; Mishawaka (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Mishawaka, IN is seeking an Operations Experience Manager to lead the Order Fulfillment team, champion customer service, and uphold store standards across inbound freight, receiving, and shelving.

You will coach associates, participate in hiring and performance reviews, supervise opening and closing MOD duties, and ensure safety and SOP compliance while driving store-wide operational excellence.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead D93 Receiving and D94 Order Fulfillment to meet SLAs.
• Audit delivery orders for accuracy and quality; resolve issues.
• Coach and develop associates; manage performance documentation.
• Open/close operations; ensure security, readiness, and SOP adherence.

Skills

Customer service

People management

Operations management

Coaching

Safety compliance

Education

High school diploma or GED

Job description

The Home Depot in Mishawaka, IN is seeking an Operations Experience Manager to lead the Order Fulfillment team, champion customer service, and uphold store standards across inbound freight, receiving, and shelving.

You will coach associates, participate in hiring and performance reviews, supervise opening and closing MOD duties, and ensure safety and SOP compliance while driving store-wide operational excellence.