Ops Center Tech: Security & Facilities (Relocate to Madison)

Epic; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Annual raises & bonuses

Healthcare benefits

Job summary

Epic is seeking an Operations Center Technician to safeguard business continuity across its campuses. Based near Madison, WI, the role monitors real-time alerts, controls access and security systems, and oversees facilities from the Command Center.

You will respond to incidents via video feeds and data analysis, coordinating with internal teams and emergency services to quickly restore operations. The position requires willingness to relocate and work non-traditional shifts, with benefits

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination as required.

Responsibilities

• Monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses when disruptions such as natural disasters or power outages occur.
• Work with internal teams and emergency services to ensure a safe environment and restore normal operations quickly.

Skills

Situational awareness

Decision-making

Communication

Coordination

High-pressure environment

Security operations interest

Shift flexibility

US work eligibility

Relocation eligibility

COVID-19 vaccination

Job description

Epic is seeking an Operations Center Technician to safeguard business continuity across its campuses. Based near Madison, WI, the role monitors real-time alerts, controls access and security systems, and oversees facilities from the Command Center.

You will respond to incidents via video feeds and data analysis, coordinating with internal teams and emergency services to quickly restore operations. The position requires willingness to relocate and work non-traditional shifts, with benefits