Entry-Level Ops Center Technician - Relocation to Madison

Epic; Fort Wayne (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Annual raises

Bonuses

Healthcare benefits

Job summary

Epic is seeking an Operations Center Technician to help maintain business continuity across its campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center in Madison, WI.

You will identify and respond to issues using video feeds and system data, coordinate emergency responses during disruptions, and work with internal teams and emergency services to keep everyone safe and operations moving.

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• COVID-19 vaccination

Responsibilities

• Monitor real-time alerts and manage access and security systems from Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions like natural disasters or power outages.
• Work with internal teams and emergency services to maintain a safe environment and restore operations quickly.
• Navigate Epic's campus operations with a focus on business continuity across multiple campuses.

Job description

Epic is seeking an Operations Center Technician to help maintain business continuity across its campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from the Facilities Command Center in Madison, WI.

You will identify and respond to issues using video feeds and system data, coordinate emergency responses during disruptions, and work with internal teams and emergency services to keep everyone safe and operations moving.