Global Operations Center Technician (Relocation to Madison)

Epic; Sheboygan (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Epic in Madison, WI is seeking an Operations Center Technician to monitor real-time alerts, oversee building operations, and manage security systems from our Facilities Command Center. You will identify incidents via video feeds and data, coordinating responses during disruptions to restore operations quickly.

The role requires relocation to the Madison area with assistance, flexibility for second/third shifts, and eligibility to work in the United States without visa sponsorship.

Qualifications

• Ability to monitor real-time alerts and video feeds.
• Experience with security systems and emergency response coordination.
• Willing to work second/third shifts and weekends.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area with assistance.
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts across Epic's campuses from the Facilities Command Center.
• Manage access and security systems to maintain building operations.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and emergency services.
• Ensure a safe environment and help restore normal operations quickly.

Skills

Situational awareness

Communication skills

Decision making

Security operations

Shift work willingness

Weekend availability

US work authorization

Relocation to Madison

COVID-19 vaccination

Job description

Epic in Madison, WI is seeking an Operations Center Technician to monitor real-time alerts, oversee building operations, and manage security systems from our Facilities Command Center. You will identify incidents via video feeds and data, coordinating responses during disruptions to restore operations quickly.

The role requires relocation to the Madison area with assistance, flexibility for second/third shifts, and eligibility to work in the United States without visa sponsorship.