Global Operations Center Technician — Relocate to Madison, WI

Epic; Cedar Rapids (IA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Meal program

Sabbatical after 5 years

Stock grants

Annual raises and bonuses

Healthcare benefits

Job summary

Epic is seeking an Operations Center Technician to monitor real-time alerts and oversee building operations from the Facilities Command Center. You will manage access and security systems to keep operations running smoothly and coordinate emergency responses across internal teams and emergency services.

You will respond to issues using video feeds and system data, helping to restore normal operations quickly. Relocation to Madison, WI is required with relocation assistance provided.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations or related field.
• Open to 2nd/3rd shift and weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison area with relocation assistance.
• COVID-19 vaccination required.

Responsibilities

• Monitor real-time alerts and oversee building operations from the Facilities Command Center.
• Manage access and security systems to maintain business continuity.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and emergency services.
• Help restore normal operations quickly and effectively after disruptions.

Skills

Situational awareness

Communication

High-pressure environment

Security operations

Shift flexibility

US work authorization

Relocation to Madison

COVID-19 vaccination

Job description

Epic is seeking an Operations Center Technician to monitor real-time alerts and oversee building operations from the Facilities Command Center. You will manage access and security systems to keep operations running smoothly and coordinate emergency responses across internal teams and emergency services.

You will respond to issues using video feeds and system data, helping to restore normal operations quickly. Relocation to Madison, WI is required with relocation assistance provided.