Operations Center Technician: Relocation to Madison

Epic; Atlanta (GA); On-site; USD 60,000 - 78,000; Full time

Job summary

Epic's Madison campus is seeking an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.

You will identify and respond to incidents using video feeds and system data, coordinate with internal teams and emergency services, and help restore normal operations quickly while supporting relocation assistance for this role.

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses with internal teams and emergency services.
• Ensure a safe environment and help restore normal operations quickly.

Skills

Situational awareness

Communication

Decision-making

Security operations

Emergency response

Shift work

US work eligibility

Relocation assistance

Vaccination

Job description

Epic's Madison campus is seeking an Operations Center Technician to monitor real-time alerts, manage access and security systems, and oversee building operations from the Facilities Command Center.

You will identify and respond to incidents using video feeds and system data, coordinate with internal teams and emergency services, and help restore normal operations quickly while supporting relocation assistance for this role.