Ops Admin: Logistics & Customer Care Specialist

FedEx Group; Oak Park (MI); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Oak Park, MI is seeking a clerical/administrative professional to support hub and station operations. You will handle data entry, reporting, and frontline customer service, ensuring timely resolution of inquiries and accurate records.

The role emphasizes data accuracy, communication with management, and assisting with audits and loss prevention measures. This on-site position requires five days a week at the FedEx location.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience; dock operations or distribution center preferred.
• Strong typing, data entry and use of phone, copier, and fax.
• Proficiency in Microsoft Office and web-based applications.
• Excellent time management, organization and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Review, research and enter data in systems to support functional area.
• Prepare data/regular and ad-hoc reports for management review.
• Serve as frontline customer service to receive, solve or escalate inquiries.
• Assist with BC SA audit data retrieval for review.

Skills

Typing

Data entry

Phone/ copier / fax

Microsoft Office

Customer service

Time management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Oak Park, MI is seeking a clerical/administrative professional to support hub and station operations. You will handle data entry, reporting, and frontline customer service, ensuring timely resolution of inquiries and accurate records.

The role emphasizes data accuracy, communication with management, and assisting with audits and loss prevention measures. This on-site position requires five days a week at the FedEx location.