Operations Admin & Customer Support Specialist

FedEx Group; Belleville (MI); On-site; USD 25,000 - 32,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate for hub and station operations in Van Buren, MI. The role emphasizes data entry, records management, and frontline customer service to resolve inquiries promptly.

Responsibilities include supporting audits, preparing reports, and ensuring accurate scan statuses and timely deliveries while coordinating with ICs and linehaul staff. E-Verify participation is noted and accommodations available.

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service roles preferred.

Responsibilities

• Provide clerical support to management and operations, including filing, copying, faxing, emailing, and phone calls.
• Enter and review data in systems; compile regular and ad hoc reports for management.
• Serve as frontline customer contact to resolve inquiries and issues.
• Assist with Business Control Self Assessment (BCSA) audits by retrieving data and files as needed.
• Support records management, including retention, destruction and inventory.
• Track metrics and prepare weekly management reports on losses, damages and settlements.
• Coordinate linehaul and IC settlements; verify DOT files and vehicle mileage records.

Skills

Typing

Data entry

Phone skills

Copier & fax usage

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate for hub and station operations in Van Buren, MI. The role emphasizes data entry, records management, and frontline customer service to resolve inquiries promptly.

Responsibilities include supporting audits, preparing reports, and ensuring accurate scan statuses and timely deliveries while coordinating with ICs and linehaul staff. E-Verify participation is noted and accommodations available.