Senior Operations Admin: Data, QA & Customer Support

Federal Express Corporation; Oak Park (MI); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical associate in Oak Park, MI to support hub and station operations, QA, and customer service. You will handle data entry, reporting, and frontline inquiries to ensure timely deliveries.

The role emphasizes accuracy, multi-tasking, and adherence to policies, with minimal travel and a focus on efficient, compliant operations in a busy distribution center.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; dock operations/distribution center experience preferred.
• General business skills: typing, data entry, use of phone, copier, and fax.
• Microsoft Office and web-based software skills.
• Strong customer service skills to respond to requests effectively.
• Excellent time management, organizational and multi-tasking abilities for fast-paced work.

Responsibilities

• Provide clerical support to management and operations (filing, photocopying, emailing, phones).
• Enter and verify data in various systems; compile regular and adhoc reports.
• Serve as frontline customer service for inquiries and issues.
• Assist audits and BCSA data retrieval as needed.
• Support linehaul operations with DOT files, mileage logs and IC settlements.
• Monitor and improve shipment scans and loss prevention processes.
• Perform other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerical associate in Oak Park, MI to support hub and station operations, QA, and customer service. You will handle data entry, reporting, and frontline inquiries to ensure timely deliveries.

The role emphasizes accuracy, multi-tasking, and adherence to policies, with minimal travel and a focus on efficient, compliant operations in a busy distribution center.