Hub Operations Admin & Customer Care Pro

FedEx Group; Oak Park (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

FedEx Group in Oak Park, MI is seeking a detail-oriented clerk to perform clerical and administrative tasks across hub and station operations, with emphasis on linehaul, QA and customer service. You will assist, review data, and ensure packages are tracked and addressed promptly for timely delivery.

You will handle data entry, generate routine reports, respond to customer inquiries, and support audits. This role requires high accuracy, strong communication, and ability to work five days a week

Qualifications

• Strong data entry, typing, and multitasking abilities.
• Proficient with Microsoft Office and web-based applications.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced distribution environment.

Responsibilities

• Provide clerical support to management and operations, including filing, copying, and answering calls.
• Enter data in systems and compile regular and ad hoc reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for review.
• Support loss prevention and ensure packages are tracked for timely delivery.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Phone

Copier

Fax

Job description

FedEx Group in Oak Park, MI is seeking a detail-oriented clerk to perform clerical and administrative tasks across hub and station operations, with emphasis on linehaul, QA and customer service. You will assist, review data, and ensure packages are tracked and addressed promptly for timely delivery.

You will handle data entry, generate routine reports, respond to customer inquiries, and support audits. This role requires high accuracy, strong communication, and ability to work five days a week