Operations Admin I: Data, Records & Customer Care

Federal Express Corporation; Orion Charter Township (MI); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation in Lake Orion, MI is seeking a detail‑oriented clerical associate to support hub and station operations. Responsibilities include data entry, records management, and frontline customer service while maintaining accurate scan statuses and timely delivery.

You will handle routine office tasks, coordinate with management, and assist with audits and reports. A high school diploma and prior clerical or customer service experience are preferred; MS Office and phone/fax

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in typing, data entry, and MS Office; strong communication and organization skills.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data in various systems to support functional area.
• Compiles data and prepares reports for management review.
• Serves as frontline customer service to receive and resolve inquiries.
• Assists with records management, audits, and DOT-required files.
• Ensures accurate scan statuses and timely delivery; handles loss/damage.
• Tracks metrics and supports IC settlements and related paperwork.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Phone system

Copier/Fax

Job description

Federal Express Corporation in Lake Orion, MI is seeking a detail‑oriented clerical associate to support hub and station operations. Responsibilities include data entry, records management, and frontline customer service while maintaining accurate scan statuses and timely delivery.

You will handle routine office tasks, coordinate with management, and assist with audits and reports. A high school diploma and prior clerical or customer service experience are preferred; MS Office and phone/fax