Hub Operations Admin—Data, QA & Customer Care

FedEx Group; Oak Park (MI); On-site; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, QA and customer service. You will help damaged/ misaddressed packages, act as frontline contact for customers, and assist with audits and data retrieval.

The role requires strong data entry, MS Office skills, and excellent customer service in a fast-paced distribution center setting. Oak Park, MI location with five days on-site work.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalation customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative professional to support hub and station operations, including linehaul, QA and customer service. You will help damaged/ misaddressed packages, act as frontline contact for customers, and assist with audits and data retrieval.

The role requires strong data entry, MS Office skills, and excellent customer service in a fast-paced distribution center setting. Oak Park, MI location with five days on-site work.