Ops Admin II: Data, QA & Customer Support

FedEx Logistics; Woodlawn (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx Logistics in New York Woodlawn seeks an administrative associate to support hub/station operations. Responsibilities include clerical tasks, data entry, filing, and frontline customer service to keep shipments moving efficiently.

You will assist with QA/loss prevention, audit data retrieval, and generate reports for management while maintaining accuracy in a fast-paced environment. Strong Office skills and multitasking are essential.

Qualifications

• General business skills including typing, data entry, and use of phone, copier, and fax.
• MS Office and web-based applications experience.
• Customer service skills to respond to requests professionally.
• Time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and/or enters data in systems to support respective area.
• Compiles data and prepares regular and adhoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Supports BCSA audit activity by retrieving data and files for review.
• Assists in quality assurance and loss prevention functions to mitigate damage.
• Maintains timely delivery by address searches and ensuring package condition.
• Tracks metrics and prepares weekly reports for management review.
• Handles IC inquiries and routes to management for resolution.

Skills

Typing

Data entry

Phone and fax

Customer service

Time management

Education

High School Diploma or GED

Tools

MS Office

Job description

FedEx Logistics in New York Woodlawn seeks an administrative associate to support hub/station operations. Responsibilities include clerical tasks, data entry, filing, and frontline customer service to keep shipments moving efficiently.

You will assist with QA/loss prevention, audit data retrieval, and generate reports for management while maintaining accuracy in a fast-paced environment. Strong Office skills and multitasking are essential.