Ops Admin: Frontline Support, Data & Reporting

FedEx Group; Newark (NJ); On-site; USD 24,000 - 38,000; Full time

Job summary

Federal Express Corporation is seeking an Operations Admin to perform clerical and administrative tasks across hub and station areas, supporting linehaul, QA and customer service. You will handle damaged packages, act as the first point of contact for customers, and help resolve inquiries promptly.

The role emphasizes data entry, report generation, and adherence to policies while ensuring timely delivery and loss prevention measures.

Qualifications

• Proficient typing and data-entry skills.
• Ability to answer phones, use copier/fax, and manage routine clerical tasks.
• Strong customer-service mindset with attention to detail.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and verify data in systems to support functional areas.
• Compile data and generate regular and ad-hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and escalate as needed.
• Assist with audit data retrieval for BCSA activities.
• Improve delivery efficiency by resolving address issues and ensuring packages are in good condition.

Skills

Typing

Data entry

Phone usage

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking an Operations Admin to perform clerical and administrative tasks across hub and station areas, supporting linehaul, QA and customer service. You will handle damaged packages, act as the first point of contact for customers, and help resolve inquiries promptly.

The role emphasizes data entry, report generation, and adherence to policies while ensuring timely delivery and loss prevention measures.