Operations Admin: Frontline Support & Data Tracking

Federal Express Corporation; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerical and administrative specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, file retrieval, reporting and frontline customer inquiries to help maintain on-time delivery.

The role emphasizes accurate data management, adherence to procedures, and collaboration with operations teams in a fast-paced environment.

Qualifications

• Typing, data entry and review; use of phone, copier, and fax
• Customer service skills necessary to respond to requests with professionalism
• Time management, organizational and multitasking skills in a fast-paced environment

Responsibilities

• Provides clerical support to management and operations, including photocopying, filing, faxing, emailing and telephone handling
• Reviews and enters data in systems to support functional areas
• Compiles data and reports for management review
• Serves as frontline customer service to resolve inquiries and issues
• Assists with BOS audit activity by retrieving data and files
• Manages address searches/corrections to ensure timely delivery and loss prevention
• Tracks metrics and prepares weekly reports for management

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

MS Office

Web-based applications

Job description

Federal Express Corporation is seeking a detail-oriented clerical and administrative specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will handle data entry, file retrieval, reporting and frontline customer inquiries to help maintain on-time delivery.

The role emphasizes accurate data management, adherence to procedures, and collaboration with operations teams in a fast-paced environment.